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Frequently Asked Questions

What is MyChart? What can I do with it?

MyChart is a secure, personalized, online portal for patients to access parts of their medical record. With MyChart, you can:

  • View test results
  • Schedule and reschedule appointments
  • Request prescription refills
  • Check in for appointments prior to arrival.
  • Receive upcoming appointment reminders; you can also see information from past appointments
  • Sent non-urgent messages and questions to your providers
  • See current/past medications, immunizations and other records
  • Pay bills easily
  • Access certain services only offered online.

Is there a fee to use MyChart?

No. MyChart is a free service offered to all of our patients.

Can any Methodist patient use MyChart?

Yes. MyChart can be used by any Methodist patient.

How do I sign up?

You need an activation code to create your own user name and password. You can get an activation code one of several ways:

  • You can ask your Methodist provider's office.
  • Use our live chat tool.
  • Or, you can sign up online by answering a short series of questions that will confirm your identity and then give you an activation code.

I need a new activation code (I lost it, it expired, etc.)... What should I do?

You can request a new activation code using one of the options in the prior question. For security reasons, your activation code expires after 14 days and is no longer valid after the first time you use it.

Some health information on MyChart is not correct. What should I do?

Information is MyChart is the same as what is on file with your providers. You can correct this information at your next appointment; if you are concerned and want to change the information sooner, contact your provider's office.

Where can I update my password, security questions and/or personal information (home address, e-mail address, phone number, etc.)?

First, log into MyChart. To update your password or security questions, select Settings at the top, and then select Security Settings. To update your personal information, choose the Health Folder at the top, then select Demographics.

I forgot my user name or password. What should I do?

You may click the "Forgot Username" or "Forgot Password" link on the sign-in page to reset your password online. You may also call our support line Monday through Friday from 9am to 5pm at 812-450-3742, option 1 to request a new, secure password.

I was logged out of MyChart. What happened?

To protect your privacy and the security of your MyChart information, you will automatically be logged out if your account remains idle for 15 minutes. We recommend that you log out of MyChart if you need to leave your computer or other device for even a short period of time.

Who do I contact if I have more questions?

You have several options, depending on your needs. If you have a technical question about MyChart, you can call our MyChart Support Line at 812-450-3742 or use our live chat feature. If you have a question about a health condition, contact your provider.

Can I view a child's (or any other family member's) health record in MyChart?

Yes. This is called “proxy access” and allows an adult to access their family member's MyChart. This proxy access can be for minor children (under 14), or for an adult who has designated someone as a health care decision maker. A Proxy Consent Form can be completed in-person at the provider's office.

Can I ask questions regarding a family member from my personal MyChart account?

No. Medical information is specific and unique to every individual. Each person should have their own MyChart account. To ask questions for someone else, you must have proxy access to another person’s MyChart account, and then use their account to ask questions.

Can my spouse and I share one MyChart account?

No. Because medical information is specific and unique to every individual, each adult must have their own individual MyChart account. People may grant proxy access to their spouse (or another adult) by contacting their provider's office and completing a Proxy Consent Form.

Why can I no longer see my teenager's information?

When minors turn 14, privacy settings within MyChart will change. If you have additional questions about the specifics of this, please contact your child's physician office. You may also call our privacy officer.

Are all test results visible in MyChart?

Most lab, x-ray and other imaging results are available. However, your provider can choose which types of test results are accessible through MyChart. For some types of testing, providers want to discuss results with patients prior to the results being posted in MyChart.

When can I see test results in MyChart?

Your test results are released to your MyChart account shortly after they are completed. Some results are available very soon; others may take a few days for the test to process and then for a physician to interpret the results). A few test results are held until after your provider has reviewed them.

If I send a message to my provider, when can I expect a reply?

You will generally receive an answer within 1-2 business days. Please note that MyChart should not be used for urgent situations. Please contact your provider's office by phone if the situation requires immediate attention. If you are experiencing an emergency, call 911 or go to the nearest emergency room.

How is MyChart kept secure?

Access to your account is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password. You will never receive an email containing health information or other personal details, as this information is only viewable while logged in to you account. You will also never receive a email asking for personal information.

What is your Privacy Policy?

MyChart is owned and operated by Epic, the most widely used electronic medical record. Epic is fully compliant with federal and state laws related to patient privacy. Your name and e-mail address will be treated with the same care and privacy that given your to your health records and will never be sold or leased.